Location: Grinnell, Iowa
Experience: 2 - 5 years
Education: Associate Degree
| Wage: Salaried
Type: Full Time
Shift: 1st - Day
| Open: 11/27/2017
Close: 03/06/2018
|
| Information Technology and Audio Visual Support |
Description:
This position is a member of a team of information technology professionals that acts as the initial point of contact for all technology services provided to the faculty, staff and students of the College, including AV technology. The specialist is responsible for receiving, documenting, prioritizing, actively resolving and escalating requests from faculty, staff, and students when considered appropriate and necessary. The specialist will provide support utilizing remote access tools, phone, e-mail, and in person visits to customers. In addition, the specialist will create and maintain strong working relationships with administrative and academic offices in order to support the use of technology across departments of the College. The specialist must maintain a
professional, customer-first attitude.
The User Services Team
As the primary constituent-facing team for ITS, User Services provides first-line support for technology- and audio-visual-related issues. Alongside their high levels of responsive support, this team also provides training for our students, faculty, and staff; classroom technology support; technology asset management; service management; and systems engineering. User Services is also the home for the approximately 70 student Technology Consultants employed by ITS. It prides itself on the experiential learning opportunities its environment and dedicated staff provide.
Information Technology Services:
Information Technology Services (ITS) oversees the majority of technology, audio-visual, and telephone services for Grinnell College and provides service and strategic support through its six functional teams: Budget, Analysis, and Planning; Enterprise Systems; Information Security; Network Services; Project Management; and User Services. ITS has an annual operating budget (excluding salaries and asset rotation) of more than $3.5 million and a professional staff of 37. Under new leadership (the Chief Information Technology Officer was appointed in 2015), and with the full support of the visionary president, Dr. Raynard S. Kington, ITS is undergoing a strategic advancement and benefiting from increased investment by the College. The College’s senior leadership team have recognized the benefits of a stronger technology presence on campus and worked hard to create and promote a collaborative culture at Grinnell College.
The ITS organization comprises a dedicated and talented staff committed to supporting the mission of Grinnell College and exemplify the College’s position as a learning liberal arts college. As such, professional development is a crucial component to the department’s philosophy, which is demonstrated both financially and by the mentor-style approach to management that the ITS leadership employs.
Those who thrive in Grinnell College’s ITS organization are professionals with a positive approach and attitude who are motivated to deliver practical results and ultimately meaningful learning outcomes. Team players, yet able to work under their own initiative, they are flexible to changing requirements, well organized, and good troubleshooters. Embracing and valuing diversity, they are instinctively collaborative, help others around them, and are not afraid to give or receive constructive criticism. Excellent written and verbal communication skills are essential, as is a demonstrated customer service orientation.
Contact:
Visit https://jobs.grinnell.edu/ for more details on the positions listed above.
|
|
|
|
